Privacy Policy
Last Updated: June 2026
This Privacy Policy describes how MOOV app ("the App") collects, uses, shares, and protects personal information obtained through the app. By downloading, accessing, or using the App, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information: We may collect personal information that you voluntarily provide to us when using the App, such as your name, contact information, payment details, national ID or Iqama number, date of birth, photos (such as ID or driver's license photos) and any other information necessary to fulfill your car rental requests. 1.2 Usage Information: We may automatically collect certain information about your use of the App, including your IP address, device information, operating system, app version, pages viewed, and the dates and times of your interactions. 1.3 Location Information: With your consent, we may collect precise location information from your mobile device. This information helps us provide location-based services, such as finding nearby rental locations or offering relevant promotions based on your location. 1.4 Cookies and Similar Technologies: We may use cookies, mobile advertising identifiers, and other similar technologies to collect and store certain information about your interactions with the App. This may include your preferences, browsing behavior, and session data. These technologies allow us to enhance your user experience, personalize content, and analyze app performance. You have the option to manage or disable these technologies through your device settings, although this may affect certain functionality of the App. 1.5 Information from Third Parties: We may receive information from third-party sources, such as our business partners or social media platforms, in order to supplement our existing data and improve the accuracy of our records. This information may include demographic data, interests, or other relevant information that helps us better understand our users and tailor our services accordingly. Please note that we handle all collected information in accordance with our Privacy Policy, ensuring its confidentiality and security. We do not sell or share your personal information with third parties without your consent, except as necessary to fulfill our contractual obligations or as required by law.
2. Use of Information
2.1 Provide and Improve Services: We use the collected information to provide you with car rental services and fulfill your reservations. This includes processing your bookings, facilitating vehicle pick-up and drop-off, and managing customer support inquiries. We may also use the information to improve our services, enhance the functionality of the App, and personalize your user experience. 2.2 Marketing and Communications: With your consent, we may use your contact information to send you promotional offers, updates, newsletters, and other marketing communications related to our services. These communications may be sent via email, push notifications, or other channels. You can opt out of receiving such communications at any time by adjusting your notification preferences in the App settings or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages for the purpose of managing your car rental reservations or providing important updates. 2.3 Legal Compliance: We may use and disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This may include responding to subpoenas, court orders, or other legal obligations. We may also use your information to protect our rights, privacy, safety, or property, or that of our users, affiliates, or the public. In certain cases, we may need to share your information with law enforcement agencies or other parties to investigate, prevent, or take action regarding illegal activities, fraud, violations of our terms of service, or as otherwise required by law. 2.4 Business Operations and Analysis: We may use the collected information for internal purposes related to our business operations. and analysis. This includes conducting research, data analysis, and statistical purposes to improve our services, understand user preferences, and optimize our operations. We may also use the information to develop new features, products, or services, or to evaluate the effectiveness of our marketing campaigns.
3. Information Sharing
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, we may share your information in the following circumstances: 3.1 Service Providers: We may share your information with third-party service providers who perform services on our behalf to facilitate the provision of the App and related services. These service providers may include hosting providers, payment processors, customer support providers, marketing agencies, data analytics providers, and IT service providers. We ensure that these service providers adhere to appropriate security and confidentiality measures to protect your information. 3.2 Business Partners: We may collaborate with business partners to offer integrated services or promotions. In such cases, we may share certain information with our partners to facilitate the delivery of these joint services. We require our partners to handle your information in accordance with applicable privacy laws and to implement appropriate security measures. 3.3 Legal Compliance and Protection: We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This may include responding to subpoenas, court orders, or other legal obligations. We may also disclose your information to protect our rights, privacy, safety, or property, or that of our users, affiliates, or the public. In certain cases, we may need to share your information with law enforcement agencies or other parties to investigate, prevent, or take action regarding illegal activities, fraud, violations of our terms of service, or as otherwise required by law. 3.4 Business Transfers: If we undergo a merger, acquisition, or any form of corporate transaction, your information may be transferred as part of the transaction. We will notify you via email or through a prominent notice on the App in the event of such a transfer, and any subsequent privacy policy will continue to protect your personal information.
4. Data Security
While we take extensive measures to protect your personal information, it's important to note that no method of transmission over the Internet or electronic storage is 100% secure. Despite our best efforts, we cannot guarantee the absolute security of your information. However, we implement the following technical and organizational measures to protect your data: 4.1 Encryption: We use industry-standard encryption protocols to secure your personal information during transmission. This helps prevent unauthorized access or interception of your data while it is being transmitted between your device and our servers. 4.2 Access Controls: We enforce strict access controls to ensure that only authorized personnel have access to your personal information. This includes implementing strong authentication mechanisms, such as multi-factor authentication, and limiting access privileges to a need-to-know basis. 4.3 Secure Storage: We store your personal information in secure data centers that are protected against physical and electronic intrusion. Our data storage facilities employ industry-standard security measures to safeguard your information, including firewalls, access controls, and monitoring systems. 4.4 Regular Security Assessments: We conduct regular security assessments and audits to identify and address any vulnerabilities or risks to your personal information. These assessments help us stay updated with evolving security threats and ensure that our security measures are effective. 4.5 Employee Training: We provide comprehensive training to our employees regarding data security and privacy practices. This training ensures that our employees understand their responsibilities in protecting your personal information and maintaining the confidentiality of data. 4.6 Incident Response: In the event of a data breach or security incident, we have established incident response procedures to minimize the impact and promptly mitigate any potential harm. We will notify you and relevant authorities as required by applicable laws and regulations. It is important to note that while we strive to protect your personal information, no security measures can guarantee absolute security. Therefore, we recommend that you also take precautions to protect your information, such as using strong and unique passwords, keeping your login credentials confidential, and being cautious while sharing personal information online. We continuously monitor and update our security measures to ensure that your personal information is protected to the best of our abilities.
5. Your Choices and Rights
5.1 Updating and Accessing Your Information: You have the right to access, update, and correct inaccuracies in your personal information. You can do this by accessing your account settings within the App or by contacting our customer support. We will make reasonable efforts to respond to your requests within a reasonable time frame. 5.2 Opting Out of Marketing Communications: If you no longer wish to receive marketing communications from us, you can opt out by adjusting your notification preferences in the App settings or by contacting us directly. 5.3 Location Information: You can enable or disable location services on your mobile device through your device settings. However, disabling location services may limit certain features or functionality of the App. 5.4 Cookie and Similar Technologies: You have the option to manage or disable cookies and similar technologies through your device or browser settings. Please note that disabling these technologies may affect certain features or functionality of the App. 5.5 Legal Rights: Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to request access to your data, the right to rectify or erase your data, and the right to object to or restrict certain processing activities. To exercise your rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws. 5.6 Account and Data Deletion: You have the right to request the deletion of your account and associated personal data, or request the deletion of specific data without deleting your entire account. To submit a data or account deletion request, please fill out our secure Data Deletion Form at:https://forms.gle/GqNaWcuwr4wWeG3s5 We will process your request in accordance with applicable laws.
6. Children's Privacy
The App is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to promptly delete the information. If you believe that we may have collected information from a child under 18, please contact us using the contact information provided below.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes to this Privacy Policy by posting a notice on the App or by sending you an email. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the App after the effective date of the revised Privacy Policy constitutes your acceptance of the revised terms.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or if you wish to exercise your legal rights, please contact us at Email: ict@moov.com.sa